Dear Sir,
I would like to make your readers aware of a problem with Royal Mail deliveries in the Byerley Park Area.
I was expecting two important deliveries last week (a wedding card with a cheque enclosed and a P45) and neither item was delivered. When I realised that I had actually not had any deliveries at all during the week commencing Monday 29th November, I contacted Royal Mail on Monday 6th December to ask them to investigate and a case was opened. This morning, as I was not working, I decided to go to the sorting office and ask if I had any mail. I was then presented with eleven items of mail which included the two items I was expecting last week. When I asked why my mail was being withheld, I was advised that it wasn’t being withheld, but they have nobody to deliver it! How long this situation is expected to continue for is anyone’s guess! The wedding card and cheque were sent by my elderly aunt, and because she was worried that the cheque may have got into the wrong hands, cancelled it with the bank on 6 December at a cost of £10.00. She has had to pay for two cards, two lots of postage plus £10 to cancel the cheque – all because Royal Mail have failed to deliver. The other item, which I was expecting last week, was a P45 which was required for a new employer on Monday 6th December.
I have been in touch with Royal Mail regarding compensation and was told NO – I cannot claim compensation. When I questioned this, I was then told that compensation can only be claimed by the sender. This puts the onus on my 83 year old aunt, who has already been inconvenienced with another trip to the card shop, the bank and the post office.
I think it is completely unacceptable that Royal Mail have chosen to withhold mail from the residents of Byerley Park for the last eight working days. Why have they not re-deployed an employee from another round for one or two days, just to ensure that at least some of the mail is still delivered here? Some areas of the town will be receiving their mail as normal but we are receiving none.
I would like to hear what the manager of the local sorting office has got to say about this.
Update: It appears that the Royal Mail have delivered the backlog of mail as my neighbour has just received eight days worth of mail (on Tuesday afternoon) but we still don’t know if this situation will arise again.
Name and address supplied