The Newton Aycliffe, Darlington, & Billingham, based agency Northgate Estate agents received Gold awards rated by sellers, landlords & tenants in the North East & best local estate agency group in the uk at the prestigious ESTAS Customer Service Awards 2021 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry in 2 years held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,100 guests.
Now in their 18th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely. Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18 year history!”
Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Eighteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”
Dan Salmons CEO at headline partner Coadjute said ““On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. As headline partner Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year and we look forward to enabling the property industry to ‘work better together’ in the coming year.”
Russell Hartshorn, managing director of Northgate Estate Agents said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
If you need help with selling or letting contact your local Northgate branch Newton Aycliffe: 01325 327566 Darlington: 01325728333 & Billingham: 01642 813222
