Northern Powergrid sets out its approach to supporting customers during the (COVID-19) pandemic: Northern Powergrid, chains
As a provider of critical national infrastructure, Northern Powergrid is reassuring its customers that it will continue to be there for them throughout the coronavirus pandemic.
The company said that its first priority will always be response to power cuts and urgent safety issues. It confirmed that it will continue to respond as a priority to any unplanned power cuts or electrical emergency calls through its 24/7 operations whilst taking all the necessary safety precautions to ensure that its employees and customers are safe.
Work needed to maintain network resilience and respond to urgent customer requests will also continue wherever possible. However the company said that it will look to postpone work that requires a planned power cut if deferring the work doesn’t impact network resilience in the near term. It will also put back plans for any non-urgent projects where the process of carrying out the work itself steps up the risk to customer supplies whilst it is carried out.
Coronavirus pandemic is a rapidly developing situation, Northern Powergrid will continue to actively monitor and review its approach to new connections and planned work. It is likely that the electricity network operator will need to adapt its approach over the coming week and months. This will include responding to any potential changes in access permissions or emergency powers implemented nationally.
Customers can continue to contact Northern Powergrid 24/7 on social media (Facebook and Twitter @NorthPowergrid) or by calling 105. Its website – www.northernpowergrid.com – offers online support to customers who need to report a power cut or get updates about what’s happening to restore their supplies. Customers who may need extra support in a power cut due to their medical or personal circumstances can join Northern Powergrid’s free Priority Services Register by visiting https://www.northernpowergrid.com/care or calling 0800 169 2996.
