Despite all the bad publicity for BT the residents of Greenwood Court are still waiting to get their new homes connected to the telephone system.
They are still getting wrong or incorrect information from their Telephone and Broadband suppliers. The residents are having to find out the correct information themselves and it is unbelievable that neighbours are talking to each other all with different dates for the connection to be made.
On Monday 10th Febuary an Open Reach engineer attended the site and informed some residents that there is a collapsed duct under the road and blamed the contractors who laid the new sewers which is disputed by the builders. This would take 5 weeks to rectify, but at the same time a resident received a text telling her she would be connected that Friday.
Philip Clark contacted the local County Councillor to find out if the planned works had been requested from Durham County, the request was put into the Council the following Monday (so much for the hurry) and it was confirmed the works would start Friday 21st February.
Another resident contacted Phil Wilson MP, on the Friday the contractors arrived on site and put in new ducting which was completed on Monday 25th.  The residents are wondering is it a coincidence that things seem to be happening after other high profile people are getting involved including the MP, County Councillors and representatives from Livin.
Open Reach informed Livin before Christmas that they were aware of the collapsed duct and said it would be done before Christmas. Did they mean Easter?
The biggest complaint is that no one from Open Reach is prepared to tell the truth and explain what is happening and the residents would feel better if they felt that they weren’t being lied to. They can only hope that this matter is resolved soon and can join the 21st Century. Come on Open Reach stand up and treat us like adults and give us the respect we deserve!
This letter has been forwarded to Open Reach
Philip Clark, Chairman