Housing and communities business livin is working hard to drive forward their range of easy to use online services for customers.
My livin Space’ and ‘Livechat’ are amongst the online services now available through livin.co.uk in addition to social media channels. These provide a portal for tenants to pay their rent, report repairs and give customers instant access to services whether they are at home or ‘on the go’
A number of customers are regularly using the online facilities and engagement through social media continues to rise. This month livin’s facebook page (facebook.com/wearelivin), which posts daily information including property of the week and local community news, reached over 1000 likes. Karen Hannah from Newton Aycliffe was identified as the 1000th person and received an iPad mini.
Karen said “this is a great way to keep up to date with livin’s news and until now I did not know I could manage my tenancy through the website. We have lived here for 13 years and like to keep up to date with matters in and around our community”
Racheal Swales head of housing and customer services said, “We recognise customers want to get in touch with us in ways that suit them and at convenient times.
Through our online services we are offering our customers convenient and easy ways for them to manage their homes. The success of these digital channels gives us a firm foundation to offer more services in this way”.
If you are interested in our digital services or our Digital Me programme, which offers help to customers who would like to get online, please visit livin.co.uk, follow us on Facebook at wearelivin, Twitter at weare_livin or contact Customer Services on 0800 587 4538.
Alison Paling, housing and community co-ordinator presenting Karen Hannah with her iPad mini.
